Digital Transformation for a Fluid E-commerce Experience


As we ride the wave of Digital Transformation and increasing competition, the demand for sophisticated e-commerce solutions becomes imperative.

Looking at the fast-changing trends in the way we think of the e-commerce landscape, there is a tremendous rise in the usage of e-commerce terminology and implementationAs we have already observed, there is a huge surge in the number of organizations focusing on digital transformation. As a result, these two words are becoming seemingly interconnected in a lot of ways. 

Say for instance your business has started transforming digitally to keep up with the evolving business models and your competitors. Then, you would also require implementing and conducting all your transactions digitally. Hence, incorporating e-commerce becomes a key factor in the digital transformation journey. 

Why Embrace E-commerce? 

It has also become of utter importance for traditional retailers, manufacturers and wholesalers to embrace technology. We have been seeing a huge decline in the footfall in brickandmortar stores and this rate will only grow. To satisfy the scaling demand for technology in online retail and wholesale, you must implement omnichannel, multichannel, marketing tools and e-commerce solutions (all these come under the umbrella term digital transformation). 

To put some weight to the argument, let’s walk through an example of an “e-commerce company that happens to sell pizza.” (Yes, you heard it right!) 

It is well known that Domino’s had both an image and a sales problem in the mid-2000s. While they made vast improvements in their product quality, what they did in terms of technology and e-commerce innovation was groundbreaking. While we see in today’s scenario a lot of organizations are talking about digital transformation, what Domino’s has done over the past decade is overwhelming. It is surely a case study for everyone to refer to see how digital transformation leads to business value and improves customer loyalty. 

Some of the key ingredients in the digital transformation initiative: 

  • Topto-bottom buy-in in the initiative of every stakeholder is crucial 
  • Relentless dedication and monitoring results to improve 
  • Leveraging digital marketing and storytelling to let your customers know about your huge step and investment 
  • Believe! Believe! Believe! 

We have noticed a revolution in the way content was consumed 10 years before and now. Looking back, it’s incredible to see just how digital our world has become. 

Keeping in mind the swift changes in the e-commerce trends and beliefs of the major brands in the brand establishment, I would like to highlight some more points to keep in mind. 

Maintaining an Omnichannel Brand Integrity 

“The greatest need right now is around the entire concept of unified commerce.” 

Greg Buzek 

Studies show that 90% of the total retail sales are still happening in-stores. This implies that for large brands the question is not about in-store or online, but how to maintain the brand integrity across the multiple touch points, multiple digital and in-store channels. 

Contradictory to the statement above, online retailers like Amazon having no physical presence are still worth trillions of dollars and are estimated to double in just few short years. 

Focus on Digital content

digital content

Quality e-commerce offerings and product content surely help in boosting in-store and online sales. Great digital content is not just about selling more online. In fact, 81% of the shoppers tend to go through online reviews before they make any purchase and 60% of the shoppers check their mobile devices and compare while in store. 

It becomes imperative in the competitive digital world for brands to focus on best-in-class product content, including product descriptions, videos, images, and rich media. It not only helps in boosting in-store sales but also driving sales online. For many of today’s e-commerce advertising efforts, great content is a must-have for digital campaigns, with high-res images, videos, and other digital content. 

Speed to Market 

Embracing technology and transforming digitally has really reduced the downtime for companies to reach out to customers. Whether its launching a new product, service or offers, brands leverage the advantages, digital e-commerce transformation has to offer. While it took them years to design, strategize and launch a product, now they can do it all in months or even days. 

One industry-leading example would be, PepsiCo – they have created a whole new division focused on the intersection of e-commerce, digital marketing, and content. This division has already started earning them profits. With the right tools, PepsiCo has been able to speed up their time to market and launch products from three months to two days or less. Conclusively, it means better shopper experience and increased sales. 

Digital Transformation in the E-commerce World 

Digital transformation, which focuses on optimizing the overall customer experience across each touch point, is currently one of the hottest topics in our industry. Keeping in mind the rising demand and the need for the e-commerce companies to escalate their customer experience the following points would help you in understanding the benefits, challenges and guiding you through your journey: 

Security and Privacy of Customers ecommerce online transaction security

E-commerce merchants face growing challenges in protecting themselves and their customers from ever-increasing fraudulent activity. Many transactions that take place online are tracked but still many go untraced. With the online frauds becoming a greater threat day by day, online businesses need to act fast to take full control. Although, as fraud prevention techniques become more sophisticated so do the fraudsters and their attacks. Increasingly fraudsters are moving towards the dark net where they can buy payment and account or identity information. Simple rules and static checks are not enough to stop these fraudsters. A robust security audit and contingency strategies are a must to have.


Advanced Analytics 

Traditional analytics tools were more focused on analyzing the historical data for insights and informed decision making. However, there is now a growing need for these tools to predict and forecast future events and behaviors. 

Advanced analytics goes beyond the basic business intelligence, gleaning deeper into relevant insights, conducting forecasts and predictions for business strategies, and generating recommendations. These new analytics tools can churn out insights from a comparatively huge number of datasets (Big Data analytics), semantic analysis, visualization, data mining, predictive analytics, and location intelligence. Integrating these tools into the financial business processes can drive Digital Transformation and empower enterprises to include first-party and third-party data into their analytics. 

Be the E-commerce Brand Customers Love to Interact with 

The consumer behavior is changing drastically and the way they interact, and trust brands have also changed whole together. Consumers are assuming more control over their purchase decision and are aware of the best and worst practices. They can now compare brands and provide feedback on the service in real time. Observing these scenarios and the fast-changing landscape of how business was done a few years back and now, adopting and embracing Digital Transformation is a must for any emerging and growing brand especially in the E-commerce arena. 

Effective Digital Transformation: Identifying Security Challenges and Implementing Relevant Measures

When it comes to digital transformation and related customer-experience making processes, cybersecurity cannot be taken lightly or reduced to an afterthought.

Ever-advancing digital technologies are making every aspect of life easier. The integration of IoT, Artificial Intelligence, collection and utilization of data, mobility, etc have brought a great level of convenience that was tough to picture about a decade ago. However, all these have also increased the risk of security breaches across all platforms.

Tech enthusiasts often consider innovation as an opposing force to cybersecurity, while that is not so. It is a common misconception, as companies believe they will have to encounter major security breaches if they lean too heavily on innovative technologies.

Understanding the Importance of Cybersecurity

the more a digital firm widens its services and clientele, the more they are prone to cyberattacks…

Digital transformation is a phenomenon that all firms must undergo if they aspire to be ahead of the game and provide utmost customer experience. In order to reap the maximum benefits from a digital transformation implementation, tech firms need to understand the vitality of adopting proper cybersecurity measures.

Evidently, the more a digital firm widens its services and clientele, the more they are prone to cyberattacks, given their rising popularity. Take IoT, for instance. It undoubtedly increases business efficiency but simultaneously adds many unsecured devices to the network. Moreover, cloud platforms are also at the risk of cyberattacks as they turn to third-party providers for an array of services.

Importance of digital security

Security Breaches that made Headlines

To further delve into the importance of cybersecurity, it is necessary to shed light on major data breaches that have happened recently, due to the negligence of companies and poor security measures.

We all remember how data security became a sore spot for Facebook after it put users in a volatile position by unknowingly leaking their personal data to hackers. In fact, Facebook has earned quite a bad reputation for itself in terms of cybersecurity by violating the members’ privacy on numerous occasions, going as far as getting more than 87 million records breached. Nobody wants to be in the sticky situation Mark Zuckerberg found himself in.

Another instance is the whole Aadhaar debacle, which will unfavorably go down in history. The service violated private information like names, addresses, personal photos, phone numbers, and email addresses stored by Unique Identification Authority of India. In addition, it also gave access to software through which anyone could attain the ID card for any Aadhaar number. This enormous security breach exposed up to 1.1 billion records of citizens registered throughout India. Cyberattacks like these have contributed to users distrusting firms and cancelling their subscription in favor of safer alternatives. 

nobody enjoys being constantly worried about their online data or using complex and elaborate password-protected services.

Prioritize Cybersecurity for a Seamless Digital Experience

In addition to understanding the negative aspects of taking something as great as cybersecurity lightly, realizing its importance also carries some noteworthy benefits.

Improving the security features of a firm can significantly contribute to organizational growth. It gives firms the liberty to authorize their offices or all employees full access to the organization’s network and assets through mobile devices and the internet, regardless of their location. Such kind of mobility and increased employee productivity are only possible if the firm identifies suitable security measures, implements them and upgrades them regularly, especially tech services that deal with identity management. 

Moreover, a secure environment and services also benefit the customers, which develops trust and dependency. This, in turn, is beneficial for companies as it increases traffic and popularity, giving them access to more clientele. 

Undoubtedly, nobody enjoys being constantly worried about their online data or using complex and elaborate password-protected services. A good security system enables advanced measures for authentication, based on multiple factors. This creates a seamless experience which turns out to be user-friendly and easily accessible for customers. 

seamless experience regardless of geographical locations

Cybersecurity is Worth Investing in 

When it comes to digital transformation and related customer-experience making processes, cybersecurity cannot be taken lightly or reduced to an afterthought. The consequences hold monumental impact, and the damage can often be irreparable. The goal should be to direct a certain percentage of your transformation budget towards cybersecurity initiatives. Organizations should focus on advanced security measures and technologies that enable them to thrive and prosper, while empowering the clients through safe and secure services.